FAQ
General
Do You Ship Worldwide?
Yes, we do! We ship to most countries worldwide. To see if we ship to yours, please visit our Shipping Page.
How long are the shipping times?
It depends greatly based on location. Orders are processed within 1-3 working days.
For the most accurate delivery times, please check out the following list.
What does shipping cost?
Shipping costs vary depending on your country. We offer free shipping on orders over a certain amount. For details on paid shipping options, please visit our Shipping Page.
How Do I Return?
To request a return, please email us at [email protected]with your Order Number and Reason for Return, so we can provide you with the return address and any relevant details.
Will I Need To Pay Customs Duties?
Please note that Domno is not responsible for any customs duties, import taxes, or additional charges which may be in place in certain countries.
Can I cancel my order?
We completely get it, we change our minds too sometimes. We can cancel your order before it has been fulfilled - just send us a message.
If it’s already been shipped, unfortunately, we’re unable to cancel it. However, you can return it for a refund once it arrives.
Can I change my address after I’ve placed an order?
Yes, we can update your shipping address as long as your order hasn’t been fulfilled - just send us a message.
If your order has already shipped, unfortunately, we’re unable to make changes. However, you can return it for a refund once it arrives.
My tracking is not working
Shoot us over a message on out chat widget or email us at [email protected].
Clothing
Do the clothes come pre-washed?
Yes they do! We wash every single item of clothing that comes through to our HQ.
What is the condition of the clothes?
All of our vintage pieces are pre-loved, so they may show some signs of wear. If there are any noticeable marks or flaws, they’ll be clearly mentioned in the product description and shown in the photos.
Authenticity - Is everything genuine?
Yes 100%. We do not sell any counterfeit products.
Why Can’t I Find The Item I Saw On Your Website Yesterday?
All our items are one of one, so once an item is sold, it is no longer available. That does not mean we won’t get one in stock in future - there's always a chance!
How does sizing work?
Our clothing features various brands and unique sizing. Fit varies by cut, style and fabric.
To help you shop accurately, we provide measurements for all items. Compare these to a garment that fits you well - that's the most precise approach.
Mystery Boxes
Can I return my box?
If you’re not happy with something, just send it back along with a few reasons why, and we’ll send you replacement item(s) that better suit your preferences.
How long will it take for my box to arrive?
All our Mystery Boxes take up to five working days to be picked, packed, and shipped. You’ll receive a shipping confirmation email as soon as your order is on its way.
Whats the difference between a subscription and a one off box?
There is no difference in terms of the outfit you will be receiving. However, with a subscription you will save money and we can work closely on a month by month basis to enhance your outfits and styles.
Jewelry
Is it safe for sensitive skin?
Our jewelry will not cause rashes or skin irritation.
What is your jewelry made of?
Our jewelry base material is 316 or 304 Stainless Steel, coated using PVD vacuum coating technology, preventing scratches, fade and is resistant to water and other elements.
Will it turn my skin green?
Green skin and other types of rashes are caused by jewelry which is made from zinc or other cheap alloys. We use premium Stainless Steel for all of our jewelry, which does not cause harm to skin under any conditions.
How can I measure my ring size?
You can find our ring sizing charts by clicking here.
Get in touch
Haven't solved your issue? Send us an email!